Privacy Policy

Qoach ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or use our website and services at www.qoach.io (the "Platform").

By using Qoach, you agree to this Privacy Policy.

1. Who We Are

Qoach is owned and operated by:

2. What Information We Collect

a. Information You Provide:

• Account Information: When you register as a user or coach, we collect your name, email, profile photo, timezone, and password.
• Coach Profile Info: Bio, expertise, availability, pricing, media (e.g., intro videos), session offerings.
• Booking & Session Data: Appointments, feedback, session logs (optional), call recordings (if enabled).
• Content Submissions: Blogs, reels, quotes, reviews.
• Payment Info (for coaches): Subscription and payout details (processed via trusted third parties like Stripe).

b. Automatically Collected Data:

• IP address, device type, browser type, location data, usage stats.
• Cookies, beacons, and similar tech for user experience, analytics, and security.

c. From Third Parties:

• Social logins (e.g., Google, LinkedIn – if used).
• Verification providers (if applicable for coaches).
• Analytics and advertising partners.

3. How We Use Your Information

• Provide, manage, and improve our platform and features.
• Facilitate coach discovery, bookings, and session management.
• Display limited public profile information to users.
• Personalize recommendations and search results.
• Process coach payments and subscriptions.
• Support content creation, publishing, and promotion.
• Send important communications, confirmations, and security alerts.
• Prevent fraud, ensure security, and comply with legal obligations.

4. How We Share Your Information

Qoach does not sell your data. We share data only with:

• Platform Users: Profile info of coaches is publicly visible. Reviews may be shown after sessions/programs (ratings affect internal averages only).
• Third-Party Service Providers: For payment processing, cloud hosting, analytics, marketing tools, and email services.
• Legal & Regulatory Entities: When required by law, court order, or to protect rights and safety.
• Corporate Partners: If we undergo a business acquisition or restructuring, your data may be transferred as part of that transaction (you will be notified).

5. Session & Review Policy

• Session Review: Collected at the end of each session. Users can write feedback; only text is visible publicly. Star ratings contribute to internal average scores.
• Program Review: Collected after completing a multi-session program.
• Coach Review: Collected periodically based on user experience over time.
• Coach-to-User Feedback: Only visible internally for personalization—not public.

6. Children's Privacy

Qoach is intended for users 18 years and older. We do not knowingly collect data from individuals under 18.

7. Data Security

We use modern security practices—encryption, secure hosting, access controls—to protect your data. However, no system is 100% secure. Use Qoach responsibly.

8. Your Rights

Depending on your jurisdiction, you may:

• Request a copy of your data
• Update or correct your information
• Delete your account and data
• Object to certain uses of your data
• Revoke consent to marketing

To exercise any rights, email privacy@qoach.io.

9. Data Retention

We retain personal data as long as needed for your account or to meet legal/business obligations. When no longer needed, data is securely deleted or anonymized.

10. Cookies and Tracking

We use cookies to personalize your experience and analyze usage. You can manage cookie preferences via your browser or device settings. Learn more in our Cookie Policy.

11. International Data Transfers

Qoach operates from the U.S. If you access the platform from outside the U.S., your data may be transferred and processed internationally.

12. Changes to This Policy

We may update this Privacy Policy as our services evolve. You'll be notified via email or site notice if we make significant changes. Check the "Last Updated" date for recent changes.

13. Contact Us

If you have questions or concerns, please contact: